Privacy Policy – Academy of Makeup

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Privacy Policy

Privacy Policy

Effective Date:  July 2025
Policy Owner: General Manager

1. Purpose

This policy explains how the Academy of Makeup collects, stores, uses, and protects personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are committed to protecting the privacy and confidentiality of all student, staff, and client data.

2. What Information We Collect

We may collect personal information such as:

  • Full name, date of birth, contact details
  • Education and employment background
  • Emergency and medical information
  • Language, literacy or numeracy support needs
  • Financial and VET Student Loan details
  • Course participation, progress, and attendance records
  • Images or video (with consent) for promotional purposes

3. How We Collect Your Information

We collect personal data:

  • When you request course information, enrol, or apply for VET Student Loans
  • Through events, workshops, online forms, or live chat
  • When you communicate with us on social media
  • When you use our websites, portals, or marketing tools

We may also collect information from third parties (e.g. USI Registry, marketing platforms) where permitted by law.

4. Why We Collect Your Information

use your data to:

  • Enrol you and manage your course
  • Support your learning and wellbeing
  • Meet regulatory and reporting obligations (ASQA, NCVER, Commonwealth/State bodies)
  • Communicate important updates about your study
  • Conduct surveys and quality reviews
  • Improve our services through data insights
  • Send optional marketing or promotional material (opt-out available)

5. Disclosure of Information

We may disclose your information:

  • To regulators (ASQA, NCVER, DET, etc.) for audits, compliance, and national reporting
  • To external training or placement providers for work experience
  • To contracted service providers (e.g. cloud storage, survey providers, payment processors)
  • When legally required or if there is a serious threat to life, health, or safety

We do not sell or rent your information to third parties.

6. Data Storage and Security

We take reasonable steps to protect your data, including:

  • Secure digital systems
  • Controlled staff access based on job role
  • Staff training in privacy and data protection
  • Backups and data retention protocols aligned with government policy

7. Access, Correction, and Complaints

You may request to access or update your personal information at any time. To do so, contact our RTO team using the details below. We may ask you to verify your identity before granting access.

If you believe your privacy rights have been breached, please contact us. We will investigate and respond promptly.

8. Data Retention

We retain records in accordance with:

  • The Standards for RTOs 2025
  • The VET Student Loans Act 2016
  • The National VET Data Policy

Student training and assessment records are held for a minimum of 30 years. VET Student Loan records are retained for 5 years after course completion.

9. NCVER & Government Data Use

In compliance with the Data Provision Requirements 2012, your data may be shared with the NCVER and used to:

  • Produce authenticated VET transcripts
  • Conduct research and inform policy
  • Evaluate VET outcomes and administer national programs

You may be contacted to complete surveys related to your course. Participation is voluntary.

10. Children’s Information

While most students are over 16, if a child enrols with us, we will collect only necessary data. Parents or guardians can request access or deletion of their child’s information by contacting us.

11. Policy Review

This policy will be reviewed annually, or earlier if required by legislative changes or internal reviews.

12. Contact Us

If you have questions about this policy, wish to update your information, or make a complaint:

Email: admin@makeuptraining.com.au
Phone: +61 3 8585 3700
Mail: General Manager
Academy of Makeup
13/148 Chesterville Road,  Cheltenham VIC 3192